The analysis shows that public service motivation, leadership role, information availability, organizational culture, and flexibility all affect how and why public managers use performance information.
The Big Question for Performance Management: Explaining Performance Information Use
- Volume or issue no.: La Follette School Working Paper No. 2009-019 was published in 2010 as “The Big Question for Performance Management: Why do Managers Use Performance Information?” Journal of Public Administration Research and Theory 20(4): 849-866.
- Author(s): Donald P. Moynihan and Sanjay K. Pandey
- Link to publication: Download PDF