Public performance measurement systems rarely use formal performance standards adjustment procedures. After weighing the pros and cons and describing processes, the authors recommend how public sector performance measurement systems can be improved and argue this is a rich area for experimentation and academic research.
One Standard Fits All? The Pros and Cons of Performance Standard Adjustments
- Volume or issue no.: La Follette School Working Paper No. 2008-023 was published in 2010 in Public Administration Review 70(1): 60-71.
- Author(s): Burt S. Barnow and Carolyn J. Heinrich