Robert M. La Follette School of Public Affairs

Measuring How Administration Shapes Citizenship: A Policy Feedback Perspective on Performance Management

Governments' emphasis on gauging the outcomes of social programs generally do not measure how a policy affects an individual's role as citizen. The authors argue that performance management systems should focus on citizenship outcomes. They offer suggestions for measuring such outcomes.

Additional Info

  • Volume or issue no.: La Follette School Working Paper No. 2007-026 is published in Public Administration Review 68(5): 908-920.
  • Author(s): Amber Wichowsky and Donald P. Moynihan