Governments' emphasis on gauging the outcomes of social programs generally do not measure how a policy affects an individual's role as citizen. The authors argue that performance management systems should focus on citizenship outcomes. They offer suggestions for measuring such outcomes.
Measuring How Administration Shapes Citizenship: A Policy Feedback Perspective on Performance Management
- Volume or issue no.: La Follette School Working Paper No. 2007-026 is published in Public Administration Review 68(5): 908-920.
- Author(s): Amber Wichowsky and Donald P. Moynihan
- Link to publication: Download PDF